FAQ
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to kefu@snackpaper.cn
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Q: “Can I cancel my order?”
Hello, if your order has not yet shipped, you can apply for a refund directly on the order page. If the order has already shipped, please contact our online customer service for further assistance.
Q: “When will my order be shipped?”
Hello, after successful payment, you can check the estimated shipping time in your order details. We will ship within the promised timeframe. Thank you for your patience.
Q: “What payment methods do you accept? ”
Hello, please refer to the final amount shown on your payment page.
Q: “Are there any discount codes available?”
Hello, please refer to the final amount shown on your payment page.
Q: “What payment options can I use?”
Hello, please refer to the final amount shown on your payment page.
Q: “How much is the shipping fee?”
Hello, please refer to the final amount shown on your payment page.
Q: “Which courier service do you use for delivery?”
Hello, we ship via SF Express. The actual courier service may vary depending on your location.
Q: “How long does delivery take?”
Hello, we ship via SF Express. The actual courier service may vary depending on your location.
Q: “What is your return policy?”
This product is a pre-order custom-made item and is non-refundable. Please consider carefully before purchasing.
Q: “What should I do if I receive a defective item?”
When receiving your package (at home or at a pickup point), please immediately record a complete unboxing video (starting with the shipping label visible).
All after-sales claims must be supported by this video. Issues not shown in the video or incomplete unboxing footage will not be eligible for after-sales service. If you notice damage caused during shipping upon receipt, please refuse the delivery immediately.